Help with an order
Subject: Order help
Send within 7 days of delivery
- Your order number
- The item and seller
- What went wrong, with photos if it arrived different from the listing
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Questions, feedback, partnership ideas or help with an order: the Top Shelf team is here for you. Email us anytime and we'll get back to you as soon as we can.
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Pick the closest topic, use its subject line, and include the details listed.
Buying or selling questions
Subject: Question
- Your username
- A link to the listing, if there is one
- What you're trying to do
Partnerships, collabs and press
Subject: Partnership
- Who you are and your brand or handle
- What you have in mind: a collab, an event, a feature
- Timing, if there's a date
Feedback and ideas
Subject: Feedback
- What you love
- What you'd change
- Anything you wish we had
Quick answers
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